Privacy Policy

Accident Doctor Group (“ADG LLC,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, services, memberships, and AI-assisted communication systems (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, process, and protect information obtained through the WEBSITE and related Memberships.

By using our WEBSITE or Services, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal, professional, technical, and usage information from Healthcare Providers, patients, visitors, and users of our Services.

1.1 Personal Information

Information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Business name
• Professional license information
• Billing and payment information
• Insurance-related information
• Appointment requests
• Practice details and specialties

1.2 Patient Information

When patients contact providers through our WEBSITE or AI Services, we may collect:

• Contact information
• Appointment details
• Injury-related descriptions
• Scheduling preferences
• Communications and messages
• Insurance and claim information voluntarily provided

1.3 Technical & Usage Data

We automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Website usage activity
• Referral URLs
• Session duration
• Cookies and analytics data

2. HOW WE USE INFORMATION

We use collected information to:

• Operate and maintain the WEBSITE
• Provide Memberships and AI Services
• Process registrations and payments
• Schedule appointments and send reminders
• Facilitate provider-patient communications
• Improve website functionality and user experience
• Respond to inquiries and customer support requests
• Send administrative notices and promotional communications
• Monitor security and prevent fraud
• Comply with legal obligations

We may also use aggregated or anonymized information for analytics, operational improvements, and marketing purposes.

3. AI-ASSISTED SERVICES

Our platform may utilize artificial intelligence (“AI”) technologies to assist with administrative support functions, including:

• Answering inbound calls
• Appointment scheduling
• Patient intake
• SMS/email reminders
• Message collection
• Call routing

AI Services are administrative only and do not provide:

• Medical advice
• Diagnosis
• Clinical judgment
• Treatment recommendations

Users acknowledge that AI-generated responses may contain errors or incomplete information. Final medical responsibility remains solely with the Healthcare Provider.

4. EMERGENCY COMMUNICATIONS

Our Services are not intended for medical emergencies.

If a user reports symptoms indicating a medical emergency, our system may direct the individual to:

• Call 911; or
• Proceed to the nearest emergency room.

ADG LLC is not responsible for outcomes related to emergency situations.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, analytics tools, and related technologies to:

• Improve website performance
• Remember user preferences
• Analyze traffic patterns
• Monitor Membership performance
• Support marketing and advertising efforts

Users may disable cookies through browser settings; however, some features may not function properly if cookies are disabled.

6. COMMUNICATIONS & MARKETING

By using our WEBSITE or registering for Memberships, you consent to receive:

• Service-related emails
• Administrative notices
• Appointment reminders
• SMS/text messages
• Promotional and marketing communications

You may opt out of promotional emails by following unsubscribe instructions included in such communications.

Even after opting out of marketing messages, we may continue sending transactional or service-related notices.

7. PAYMENT & BILLING INFORMATION

When purchasing Memberships or Services, payment information may be collected and processed by authorized third-party payment processors.

We do not store complete credit card information on our servers.

Billing information may be used to:

• Process recurring payments
• Collect outstanding balances
• Prevent fraud
• Verify transactions

Usage-based billing information generated through AI Services or Membership features may also be collected and maintained.

8. THIRD-PARTY SERVICES

Our Services may rely on third-party providers, including:

• Payment processors
• Telecommunications providers
• SMS/email platforms
• Analytics providers
• Scheduling integrations
• Cloud hosting services

We are not responsible for outages, delays, errors, or data handling practices of third-party providers.

9. HIPAA & HEALTH INFORMATION

Healthcare Providers are solely responsible for maintaining compliance with HIPAA and all applicable healthcare privacy laws.

Where applicable, ADG LLC may operate as a Business Associate under a separate Business Associate Agreement (“BAA”).

ADG LLC processes healthcare-related information solely to provide administrative and technical Services and does not assume responsibility for medical decision-making or patient care.

10. INFORMATION SHARING & DISCLOSURE

We may disclose information:

• To Healthcare Providers and patients as necessary to provide Services
• To vendors and service providers assisting our operations
• To comply with legal obligations
• To respond to subpoenas, court orders, or lawful requests
• To protect our rights, property, or safety
• In connection with mergers, acquisitions, or business transfers

We do not sell personal medical information to third parties.

11. DATA SECURITY

We implement commercially reasonable safeguards designed to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. DATA RETENTION

We retain information for as long as reasonably necessary to:

• Provide Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal obligations.

13. CHILDREN’S PRIVACY

Our WEBSITE and Services are not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If we become aware that information from a child has been collected improperly, we will take reasonable steps to delete it.

14. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under applicable privacy laws, including the right to:

• Request access to personal information
• Request deletion of personal information
• Request correction of inaccurate information
• Opt out of certain data sharing practices

Requests may be submitted to: SUPPORT@ACCIDENTDOCTORAI.COM

15. INTERNATIONAL USERS

Our Services are operated in the United States.

If you access the WEBSITE from outside the United States, you acknowledge that your information may be transferred to and processed in the United States where privacy laws may differ from those in your jurisdiction.

16. EXTERNAL LINKS

The WEBSITE may contain links to third-party websites or services.

We are not responsible for the content, privacy policies, or practices of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

17. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon posting to the WEBSITE unless otherwise stated.

Continued use of the WEBSITE or Services after changes are posted constitutes acceptance of the revised Privacy Policy.

18. CONTACT INFORMATION